Ultimately, the family was forced to get off the plane and check into a hotel. Brian said he didn’t get a refund for the flight and had to pay $2,000 for United tickets the next day.
Brian told CBS: “We never thought it was going to get to the point where they were actually getting us all off the flight. As we were leaving the plane, there’s four or five passengers waiting for our seat. The bottom line is, they oversold our flight.”
In a statement to CBS, Delta said: “We are sorry for what this family experienced. Our team has reached out, and we will be talking with them to better understand what happened and come to a resolution.”
KABC-TV 7 reported, “The airline also said the family was not kicked off the plane because the flight was overbooked but did not elaborate or offer any other details as to why the family was booted from the flight.”
The YouTube video of the incident generated thousands of comments, including the following:
- “Sick and tired of these f—ing airlines!”
- “It is totally legal for an infant to fly in a purchased seat. In fact, it is safer in a car seat than on a lap. She is lying – and totally passive aggressive. I am sorry that happened to you.”
- “In 2002, we worried about Arabs highjacking planes. Now we’re worried about airlines jacking us.”
- “What is going on with airlines recently?”
- “Apparently Delta thinks that its safer to hold a baby for an entire flight rather than have the kid in a safety seat.”
- “Over-booking should not be legal, it’s that simple. It does NOT matter if it’s more profitable.”
- “Why are seated customers being booted off? What kind of business is this?”
- “Why didn’t they just cut the infants in half, giving half to the parents and the other half to Delta?”
- “All this for one more person to get on the flight?! Let the family be!!”
- “Rosa Parks would have stayed on that plane.”
- “Delta is run by idiots! Not to worry, all their executives will still get their large salaries, bonuses, and stock options. Meanwhile the riff-raff (i.e. customers) will be treated like dirt to satisfy management.”
- “Delta and United acting like dictators. Sad.”
- “Did she just threaten to put his children in an orphanage? What a horrible person!” qrk6; __utiv>
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URL to article: http://www.wnd.com/2017/05/delta-boots-family-over-toddlers-seating/